Delivery information
Every order is lovingly handmade and carefully packaged from my little corner of Cornwall.
Processing Time
Ready-made items are usually dispatched within 1–3 working days. If your item is made to order, I'll let you know the estimated dispatch time when you place your order.
Delivery
All UK orders are sent using Royal Mail Tracked 48.
Postage Costs
Small items (hats & snuggly treasures): £3.65
Baby blankets & most orders: £3.65
If your order requires a larger parcel, I'll always use the most suitable Royal Mail service.
Please Note...
Delivery may take a little longer during Bank Holidays and busy seasonal periods.
If you experience any issues with your delivery, please get in touch and I'll be happy to help.
Commission orders
Seen something you love that's currently out of stock?
I'd be delighted to make one especially for you.
Most of my blankets, hats and snuggly treasures can be made to order in your chosen colours (subject to yarn availability).
If there's a particular item you've seen on my website or social media, simply get in touch via my contact page or send me a message on Instagram or Facebook.
I'll confirm the price, estimated making time and keep you updated as your handmade treasure comes to life.
Please note that a 30% non-refundable deposit is required before I begin making your order. This will be deducted from the total cost.
Returns & refunds
I want you to love your Wool & Bear purchase. If there's ever a problem with your order, please get in touch and I'll always do my best to help.
Ready-Made Items
If you've changed your mind, you can return unused, unworn items in their original condition within 14 days of receiving your order. Once the item has been received and inspected, a refund will be issued to your original payment method. Please note that return postage costs are the responsibility of the customer unless the item is faulty or incorrect.
Commission Orders
As each commission is handmade especially for you, commissioned items cannot be returned or refunded unless they arrive damaged or faulty.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact me within 48 hours of delivery with your order number and photographs of the item and packaging. I'll work with you to arrange a replacement, repair or refund where appropriate.
If you have any questions before placing an order, please don't hesitate to get in touch as I'm always happy to help.